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Custom Domain & SSL

Available for accounts in India.

A custom domain lets your clients use the app at your own web address, such as app.brightway.in. You add one DNS record, and the secure padlock (SSL) is set up and renewed for you.

To open it, click Domain in the left menu. The page has up to three sections: your app domain, your RCS Panel Domain and your WhatsApp Short Link Domain.

Use a subdomain

Use a subdomain like app.yourbrand.com, not your main site yourbrand.com. A main domain cannot point to the platform with a CNAME record.

Connect your app domain

  1. Enter your domain

    Under Your Domain, type the subdomain your clients will use, for example app.brightway.in. Click Connect.

    Custom Domain page with app.brightway.in typed under Your Domain and a Connect button, and empty RCS Panel Domain and WhatsApp Short Link Domain sections below
    Type your subdomain and click Connect

  2. Copy the DNS record

    The page now shows one record to add. Click the copy icon next to Name and Target to copy them.

    app.brightway.in marked pending, with the DNS record to add: Type CNAME, Name app, Target app.splashifypro.com, TTL 300, Proxy DNS only (grey cloud), and the Verify DNS and Disconnect buttons
    The one record to add at your DNS provider

  3. Add the record at your DNS provider

    Log in where you manage your domain (GoDaddy, Namecheap, Cloudflare, Hostinger and so on) and add a record:

    No TXT record and no SSL setup are needed.

  4. Click Verify DNS

    Wait a few minutes, then click Verify DNS. When it works you see Domain verified and active! and the badge turns verified.

    app.brightway.in marked verified with the message Your domain is verified and active, and an RCS Panel Domain rcs.brightway.in still pending with its DNS record
    Verified: your clients can now use your domain

DNS changes usually take 5 to 30 minutes, and rarely up to 48 hours. If the badge still says pending, wait a little and click Verify DNS again.

Turn the Cloudflare proxy off

If your DNS is on Cloudflare, the record must be DNS only (a grey cloud). With the orange cloud on, visitors see Error 1014: CNAME Cross-User Banned. Click the orange cloud once to turn it grey.

SSL is automatic

Once the domain is verified, your domain works over https:// with a valid padlock. The certificate is issued and renewed for you. There is nothing to upload and no expiry date to track.

If the page shows SSL: pending validation, the certificate is still being made. Click Verify DNS again in a minute.

What changes with your domain

RCS Panel Domain

If your account sells the RCS panel, the RCS Panel Domain section connects a second address, for example rcs.brightway.in. It must be different from your app domain.

  1. Type the subdomain under RCS Panel Domain and click Connect.
  2. Add the CNAME record shown under Add this DNS record, then verify:.
  3. Click Verify.

After DNS is verified, we finish the setup on our side. The page says so, and the address then shows your RCS panel with your brand.

A short link domain, such as wa.brightway.in, turns wa.brightway.in/919876543210 into a link that opens a WhatsApp chat with that number. Use it in QR codes, bios and ads under your own brand.

RCS Panel Domain rcs.brightway.in pending with its CNAME record and Verify button, and WhatsApp Short Link Domain wa.brightway.in verified with the message that links now redirect to wa.me
RCS panel domain and WhatsApp short link domain
  1. Under WhatsApp Short Link Domain, type the subdomain and click Connect.
  2. Add the CNAME record shown on the page, with the proxy set to DNS only (grey cloud).
  3. Click Verify CNAME.

When verified, the section says Active! Share links in this form:

text
https://wa.yourbrand.com/<phone number with country code, no +>

For example https://wa.brightway.in/919876500010 opens a chat with +91 98765 00010.

Disconnect a domain

  1. Click Disconnect

    Click Disconnect under the domain.

  2. Type DELETE and confirm

    Type DELETE in the box and click Disconnect.

    Disconnect Domain box asking to confirm disconnecting app.brightway.in, with DELETE typed and a red Disconnect button
    Type DELETE to confirm

Your clients lose access to the app on that address and go back to the default platform address. The certificate is removed too. The RCS panel domain disconnects with one click on its Disconnect button.

Troubleshooting

Error 1014: CNAME Cross-User Banned. Your record is proxied (orange cloud on Cloudflare). Make it DNS only and click Verify DNS again.

Stuck on pending.

  • Check that the record's Name and Target match the page exactly.
  • Check the proxy is off (grey cloud).
  • Check the record has reached the internet with a DNS checker such as dnschecker.org, then click Verify DNS again.
  • If your domain has a CAA record, make sure it allows certificates to be issued.

Clients cannot open the domain. Make sure the badge says verified, then try a private browser window.

Short link does not redirect. The part after the domain must be the full number with country code and no +, like 919876500010.