Support Tickets
When your clients submit support tickets through the app, they appear in your reseller panel. You can view, reply to, and manage ticket status.
Ticket List
The tickets page shows all client tickets:
| Column | Description |
|---|---|
| Client | Client name and email |
| Title | Ticket subject |
| Status | Open, In Progress, Pending, or Closed |
| Created | When the ticket was submitted |
Status Indicators
| Status | Meaning |
|---|---|
| Open | New ticket, awaiting your response |
| In Progress | You’ve started working on it |
| Pending | Waiting for client’s response |
| Closed | Issue resolved |
Viewing a Ticket
Click on any ticket to see:
- Full ticket details and description
- Complete conversation thread between you and the client
- Timestamps for each message
Replying to a Ticket
- Open the ticket
- Type your response in the reply box
- Click Send Reply
Your reply is immediately visible to the client in their app under Support.
Managing Ticket Status
Use the status controls to update ticket progress. Closing a ticket marks it as resolved.
How Client Tickets Work
- Client opens the app and goes to Support
- Client creates a new ticket with a title and description
- The ticket appears in your reseller panel under Tickets
- You reply — the client sees your response in their app
- Once resolved, close the ticket
Note: The Open Tickets count on your dashboard reflects tickets with “open” status that need your attention.