Support Tickets
Get help from the Splashify Pro team by raising a support ticket directly from your dashboard.
Navigate to Support
Click Support in the left sidebar, or go to:
https://app.splashifypro.com/supportCreate a Ticket
- Go to Support
- Click + New Ticket
- Fill in the form:
- Subject — Brief description of the issue
- Category — Billing / Technical / Feature Request / Other
- Priority — Low / Medium / High / Urgent
- Description — Detailed explanation of the issue
- Attachments — Screenshots or files (optional)
- Click Submit Ticket
Ticket Statuses
| Status | Meaning |
|---|---|
| Open | Ticket submitted, awaiting response |
| In Progress | Support team is working on it |
| Waiting for Reply | Team has responded, awaiting your reply |
| Resolved | Issue has been addressed |
| Closed | Ticket closed (after resolution or inactivity) |
View and Reply to a Ticket
- Click on any ticket in the list to open it
- View the full conversation thread
- Click Reply to add your response
- Attach files if needed
- Submit the reply
Ticket List
The support list shows all your tickets with:
- Ticket ID
- Subject
- Status
- Priority
- Created date
- Last update
SLA (Response Time)
| Priority | First Response Target |
|---|---|
| Urgent | Within 2 hours |
| High | Within 4 hours |
| Medium | Within 8 hours |
| Low | Within 24 hours |
Response times are during business hours (Monday–Saturday, 9 AM – 6 PM IST)
Self-Help Resources
Before raising a ticket, check:
- This documentation — search for your issue
- The FAQ at help.splashifypro.com (coming soon)
- Known issues / status page at status.splashifypro.com (coming soon)
Direct Contact
For urgent issues:
- Email: support@splashifypro.in
- WhatsApp: Message us at the number displayed in your dashboard footer