Order Status Template

Order Status Template

Available for accounts in India.

Send a status update for a previously dispatched WhatsApp Pay order — confirm receipt, cancel, ship, refund, etc. The update is keyed by the reference_id you used when you originally sent the Order Details Carousel (or single-image variant).

Endpoint

POST

https://api.splashifypro.com/api/v1/public/message

Headers

Header	Value
`Authorization`	`Basic YOUR_API_KEY`
`Content-Type`	`application/json`

Request body

{
  "phoneNumber": "9999999999",
  "callbackData": "",
  "type": "Template",
  "template": {
    "name": "payment_confirmation_whatsapp_pay",
    "languageCode": "en",
    "bodyValues": ["200"],
    "order_status": {
      "reference_id": "22july25mjwapaytemp1",
      "order": {
        "status": "canceled",
        "description": "Order failed"
      }
    }
  }
}

Field	Required	Notes
`template.bodyValues`	optional	Body variables for the template
`template.order_status.reference_id`	yes	Must match the `reference_id` you sent earlier in the order details
`template.order_status.order.status`	yes	One of `processing`, `partially_shipped`, `shipped`, `completed`, `canceled`
`template.order_status.order.description`	optional	Free-text reason / detail shown to the customer

Status values

`status`	Meaning
`processing`	Order received, payment confirmed, being prepared
`partially_shipped`	Some items dispatched, others still pending
`shipped`	Fully dispatched
`completed`	Delivered or fulfilled
`canceled`	Cancelled — usually pair with a `description` explaining why

Example

curl -X POST https://api.splashifypro.com/api/v1/public/message \
  -H "Authorization: Basic YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "phoneNumber": "9999999999",
    "callbackData": "",
    "type": "Template",
    "template": {
      "name": "payment_confirmation_whatsapp_pay",
      "languageCode": "en",
      "bodyValues": ["200"],
      "order_status": {
        "reference_id": "22july25mjwapaytemp1",
        "order": { "status": "canceled", "description": "Order failed" }
      }
    }
  }'

Successful response — `201 Created`

{
  "result": true,
  "message": "Message created successfully",
  "id": "8d620ba1-640f-42ee-a8dd-15363422144b"
}

Notes

Order status updates are idempotent on reference_id — sending the same status twice for the same order is harmless.
The customer sees the order card update in-place inside the original conversation (no new message bubble is created in some clients), so transitions feel natural.
Combine with your fulfilment webhooks — fire processing on payment-success, shipped when your courier picks up, completed on delivery.