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Pabbly Connect

With Pabbly Connect, any app in your workflows can send a WhatsApp message. The last step of your workflow sends the details to us, and we send your template. It works just like Zapier.

Before you start

  • A Pabbly Connect account.
  • An approved WhatsApp template for the message. See Create a WhatsApp template. Most templates are approved within 24 hours.
  • No keys are needed. The URL on the Pabbly Connect page is the only link between Pabbly and your account, so keep it private.

Set up Pabbly Connect

  1. Open Pabbly Connect in the app

    In the left sidebar, click Integrations. Under Automation, find Pabbly Connect and click Connect. The page has two steps: the message, and the URL to paste into Pabbly.

    The Pabbly Connect page, not connected, with Choose the WhatsApp message and Paste this URL in Pabbly Connect with the webhook URL
    Pabbly Connect needs no keys: pick the message, then copy the URL

  2. Choose the WhatsApp message

    Under Choose the WhatsApp message, pick a Template. Leave Send it to on Phone Number (phone). Under Fill the variables, pick Name or Custom Field 1 to Custom Field 5 for each blank.

    Pabbly Connect connected and Active, with the fitting_reminder template, Send it to Phone Number (phone), and the variables Name, Custom Field 1 and Custom Field 2
    The blanks are filled from the names your workflow sends

  3. Click Connect Pabbly Connect

    Click Connect Pabbly Connect in the bar at the bottom, then click the copy button under Paste this URL in Pabbly Connect.

  4. Add an API step to your workflow

    In Pabbly Connect, add an action step with API (Pabbly), event Execute API Request:

    • Action Event Method: POST
    • API Endpoint URL: paste the URL you copied.
    • Payload Type: JSON
    • Parameters: phone (the customer's WhatsApp number with the country code), name, and field_1 to field_5 for anything else, mapped from your trigger.

    Click Save & Send Test Request.

  5. Check that it works

    On the Pabbly Connect page in our app, open the Activity tab. The test shows up there and should say Sent, Message sent.

The same data twice in a minute sends once

If Pabbly sends exactly the same data twice within a minute, the second one is skipped as a repeat. Different data, or the same data a minute later, sends again.

Change, pause or disconnect

  • Change the message: make your change, then click Save changes at the bottom.
  • Pause: switch Active off on the right.
  • Disconnect: click the ⋮ button at the top right, then Disconnect, and confirm. Also turn off the workflow in Pabbly.

If a message did not go out

More fixes are in Troubleshooting.