Zoho (Connect with Zoho)

Approve Splashify Pro once in Zoho and pick what to connect: Zoho Billing for invoice, payment and subscription updates, Zoho Books for invoice PDFs, payment receipts, payment reminders and quotes, Zoho Payments for payment links in chat and payment updates, and Zoho CRM for messages to new and updated leads and contacts. There are no keys to copy and no webhooks to paste. Each message goes out from your own WhatsApp number and is paid from your wallet like any other message you send.

Before you start

A Zoho account with admin rights in each Zoho product you want to connect. You approve access with this account.
Only the account owner in Splashify Pro can connect Zoho.
Your WhatsApp number connected in Splashify Pro. You can connect Zoho first, but nothing is sent until you do. See Connect WhatsApp (WABA).
An approved WhatsApp template for each message you want to send. See Create a WhatsApp template. Most templates are approved within 24 hours.
For Zoho Books: any Zoho Books plan. Templates that send a PDF need a document at the top (a document header).
For Zoho Payments: your Zoho Payments account ID, and a Zoho account in India. Zoho Payments connect works only for Zoho accounts in India.
A phone number on your customers, leads and contacts in Zoho. A number with the country code works for any country. A 10 digit Indian mobile number works as it is.

One Zoho account per Splashify Pro account

One Zoho account connects to one Splashify Pro account, and each Zoho Billing organization, Zoho Books organization, Zoho Payments account and Zoho CRM organization can be connected to one Splashify Pro account. To move one to another account, disconnect it first.

Connect Zoho

Open a Zoho product in Splashify Pro
In the left sidebar, click Integrations. Click Zoho Billing, Zoho Books, Zoho Payments or Zoho CRM. All four open the same Zoho connection.
Pick what to connect
Under Connect with Zoho, tick the Zoho products you want. The one you opened is already ticked. A product that is not in your plan shows Not in your plan.
Tick the Zoho products you want, then click Connect with Zoho
Click Connect with Zoho
Zoho opens in the same tab. Sign in with the Zoho account that runs these products. Zoho shows what Splashify Pro may see and do, only for the products you picked. Click Accept.
Come back connected
You come back to Splashify Pro. It says Finishing the Zoho connection... for a few seconds, then Zoho is connected.

We never see your Zoho password. Zoho takes you to the right Zoho data centre for your account, and the card on the right shows which one, for example India data centre.

Add a Zoho product later

Click Add a Zoho product on the Your Zoho account card, tick the new product and click Continue to Zoho. Zoho asks you to approve again, now with the new product. Your current setup stays as it is. You can also open the new product's page and click Add Zoho CRM (or the product's name).

Choose a message for each event

Each product has its own page, with one row for each event, once the product is set up.

Open an event
Click the event, for example Invoice sent. The text under it says when it is sent.
Pick a template
Pick an approved Template. Under Fill the variables, choose what goes into each blank, for example First name and Invoice number. The Preview shows the message.
Pick a template for the event and fill its variables
Save
Click Save changes in the bar at the bottom. Events you leave without a template send nothing.

The switch next to Messages (for example Send Zoho Billing messages) turns all messages of that product on or off at once. To stop one message, open its event and click Stop messaging for this event, then Save changes.

Templates with an image or video at the top, a variable in the header, or a link button with a variable cannot be used yet. A document at the top works only for Zoho Books, where it carries the PDF. Pick a template with a plain text body. Link and phone buttons without a variable are fine.

Zoho Billing

Pick the organization

If your Zoho account has one Zoho Billing organization, it is connected for you. If it has more than one, pick it under Pick the Zoho Billing organization to connect and click Connect this organization.

The message goes to the customer's Mobile in Zoho Billing, or their Phone when there is no mobile number.

What each event does

Event	When it is sent
Invoice sent	When Zoho Billing sends an invoice to your customer.
Payment received	When a payment for an invoice is recorded.
Payment failed	When a payment for an invoice fails, for example a declined card.
Subscription started	When a subscription is created.
Subscription renewed	When a subscription renews.
Renewal reminder	3 days before a subscription renews.
Subscription cancelled	When a subscription is cancelled.
Card expiring	15 days before a saved card expires. Add a link button to your template if you want customers to update their card.

We check Zoho Billing for new events every few minutes, so messages can take up to 5 minutes. Events from before you connected get no message, and an event that is more than 2 days old when we see it is skipped.

What you can put in the message

In Fill the variables	What it holds
First name, Customer name, Company	For example Priya, Priya Sharma, Acme Traders
Your business name	The name of your Zoho Billing organization
Invoice number, Invoice total, Amount due, Currency	For example INV-000123, 1180.00, 1180.00, INR
Invoice date, Due date	For example 1 Oct 2026, 15 Oct 2026
Invoice link	The page where your customer sees and pays the invoice
Amount paid, Payment date	Payment received and Payment failed
Plan, Subscription amount, Next billing date, Current term ends, Cancelled on	The subscription events
Card ending, Card expiry	Card expiring, for example 4242 and 10/2026

A sample invoice template:

Part	Text
Body	`Hi {{1}}, invoice {{2}} for Rs {{3}} is due on {{4}}. Pay here: {{5}}`

Fill the blanks with First name, Invoice number, Amount due, Due date and Invoice link.

Zoho Books

Pick the organization

If your Zoho account has one Zoho Books organization, it is connected for you. If it has more than one, pick it under Pick the Zoho Books organization to connect and click Connect this organization. The organization marked Default is picked first.

The message goes to the customer's Mobile in Zoho Books, or their Phone when there is no mobile number, or else the mobile or phone of the customer's primary contact person.

What each event does

Event	When it is sent
Invoice sent	When an invoice is sent from Zoho Books, or marked as sent. A draft sends nothing until you send it.
Payment received	When a payment for an invoice is recorded. A payment for several invoices sends one message. A payment not applied to any invoice sends nothing.
Payment reminder	On the days after the due date you pick, while the invoice is unpaid. See Payment reminders.
Quote sent	When a quote (estimate) is sent from Zoho Books.
Quote accepted	When your customer accepts a quote, or you mark it accepted.

Send the PDF

To send the invoice, receipt or quote as a PDF, use a template with a document at the top (a document header). When you create the template, pick DOCUMENT under Template Type and upload any sample PDF for the review. We attach the PDF of that invoice, payment receipt or quote to each message, named for example Invoice INV-000123.pdf.

A template without a document at the top sends the message without the PDF. If we cannot get the PDF from Zoho Books, the message is not sent and Activity says so.

Payment reminders

Under Payment reminders, pick the days after the due date that send the Payment reminder message. By default they go 1, 3 and 7 days after the due date. Type a number from 1 to 90 and click Add, or click the cross on a day to remove it. You can pick up to 5 days. Click Save changes when you are done.

The Zoho Books Setup tab with Send Zoho Books messages switched on and the events Invoice sent, Payment received, Payment reminder and Quote sent on and Quote accepted off. Below, the Payment reminders card shows Days after the due date set to 1 day, 3 days and 7 days, a box to type another day and an Add button — Pick the days after the due date under Payment reminders

Each reminder goes once.
Reminders stop when the invoice is paid or void.
If payment reminders are turned off for an invoice or a customer in Zoho Books, we do not send them either.
Reminders go out from 10 AM India time.
Invoices from before you connected get reminders too.

How fast messages go

We check Zoho Books every few minutes, so messages can take up to 5 minutes, or up to 20 minutes on the Zoho Books Free plan. Zoho Books limits how many calls can be made each day, so on a very busy day new records may wait until the next day. A change that is more than 2 days old when we see it is skipped.

Invoices, payments and quotes from before you connected get no message, except drafts you send later.

What you can put in the message

In Fill the variables	What it holds
First name, Customer name, Company	For example Priya, Priya Sharma, Acme Traders
Your business name	The name of your Zoho Books organization
Invoice number, Invoice total, Amount due, Currency	For example INV-000123, 1180.00, 1180.00, INR
Invoice date, Due date	For example 1 Oct 2026, 15 Oct 2026
View invoice online	The page where your customer sees the invoice
Pay online link	The page where your customer pays the invoice, when online payment is on for it
Days late	Payment reminder only, for example 3
Amount paid, Payment date, Receipt number, Paid by	Payment received, for example 1180.00, 2 Oct 2026, 45, Bank transfer
Balance left	Payment received: what is still due on the invoice, for example 0.00
Quote number, Quote total, Quote date, Valid until	The quote events, for example QT-000045, 5900.00, 1 Oct 2026, 15 Oct 2026
Accepted on	Quote accepted only, for example 3 Oct 2026

A sample invoice template, in the Utility category:

Part	Text
Header	A document
Body	`Hi {{1}}, invoice {{2}} for Rs {{3}} is due on {{4}}. Pay here: {{5}}`

Fill the blanks with First name, Invoice number, Amount due, Due date and Pay online link.

A sample payment reminder:

Part	Text
Header	A document
Body	`Hi {{1}}, a reminder that invoice {{2}} for Rs {{3}} was due on {{4}}. Pay here: {{5}}`

Fill the blanks with First name, Invoice number, Amount due, Due date and Pay online link.

Zoho Billing or Zoho Payments too?

If Zoho Billing is connected to the same organization, pick invoice and payment messages in only one of them, or customers get two messages. If your invoices are paid through Zoho Payments, pick a Payment received message in Zoho Books or in Zoho Payments, not both. The Zoho Books card reminds you while both are set.

Zoho Payments

Add your account ID

Zoho Payments needs your account ID once. In Zoho Payments, open Settings, then Account Details, and copy the Account ID, a number such as 60062778071. On the Zoho Payments page in Splashify Pro, type it in Zoho Payments account ID and click Connect account.

The Zoho Payments page marked Finish setup, with 60062778071 typed in Zoho Payments account ID, the Connect account button and the hint to open Settings, then Account Details in Zoho Payments. The Your Zoho account card on the right shows Connected — Type your account ID and click Connect account

We set up everything else for you. In Zoho Payments, under Settings, then Developer Space, then Webhooks, you now see a webhook named Splashify Pro WhatsApp. It tells us about your payments, so leave it as it is.

Payment links in chat

Once Zoho Payments is connected, the ₹ button (Request a payment) under the reply box in a WhatsApp chat can send Zoho Payments links. Pick Zoho Payments under Gateway if you have more than one gateway. When the customer pays, the link shows as paid in the chat, and a link that expires or is cancelled shows that too.

If your older Zoho Payments setup is still on, payment links keep using it. Turn the older setup off to use this connection.

What each event does

Event	When it is sent
Payment received	When a payment succeeds, including payments through links you send in chat. One payment sends one message.
Payment failed	When a payment fails and the customer has not paid in the next few minutes.
Payment link expired	When a payment link expires unpaid.
Refund processed	When a refund succeeds.

The message goes to the phone number of the payment, or for a link you sent in chat, to that chat.

Minutes to wait before a payment failed message (5 to 120, 15 by default) sets the wait. The customer often pays on a second try. If they do, no failed message goes out.

What you can put in the message

In Fill the variables	What it holds
Customer first name	For example Priya
Amount, Currency	For example 499.00 and INR
What it is for	For example Order 1001
Reference	Your invoice or reference number, for example INV-12345
Payment ID, Payment method, Payment date	For example 173000002314883, UPI, 2 Oct 2026
Payment link	The link the customer can pay with, for Payment failed and Payment link expired
Why it failed	For example The payment could not be verified
Refund amount, Refund date	Refund processed only

Zoho CRM

How people agreed to get WhatsApp messages

Messages to leads and contacts count as marketing messages. WhatsApp expects people to agree before you message them. People who did not agree often block or report the messages, which can limit your number. So before you turn on any Zoho CRM message, choose under How did these people agree to get WhatsApp messages from you?:

Everyone in my Zoho CRM agreed: choose this only if every lead and contact gave you permission to message them on WhatsApp. We note who chose it and when, shown as Confirmed by.
Only people with a checkbox ticked: add a checkbox field in Zoho CRM, for example WhatsApp Opt In, for leads and for contacts. Pick it under Leads checkbox and Contacts checkbox. Only people whose box is ticked get a message.

People who opted out of your messages never get one, whatever you choose.

The Zoho CRM settings card with Everyone in my Zoho CRM agreed picked under How did these people agree to get WhatsApp messages from you?, Confirmed by Aarav Mehta with the date, and under When a lead changes the Field Lead Status with Contacted picked under Send for these values. Below are When a contact changes and Most messages an hour set to 300 — Choose how people agreed, then the lead field and its values

What each event does

Event	When it is sent
New lead	When a lead is created in Zoho CRM.
Lead updated	When the lead field you pick changes, for example Lead Status becomes Contacted. Sent once per value for each lead.
New contact	When a contact is created in Zoho CRM, also when a lead is converted into a contact.
Contact updated	When the contact field you pick changes. Sent once per value for each contact.

Messages arrive within seconds of the change. The message goes to the record's Mobile, or its Phone when there is no mobile number.

Pick the field that sends the updated messages

Under When a lead changes, pick the Field. Lead Status is picked for you. Under Send for these values, pick the values that should send Lead updated, for example Contacted. Leave it empty to send for any new value. Edits to other fields send nothing.

Under When a contact changes, pick a field to use the Contact updated message, and its values the same way.

Hourly limit

Most messages an hour (10 to 5000, 300 by default) caps the Zoho CRM messages in one hour. Messages over the limit are not sent, and Activity says so. This protects your wallet when you import many leads or update many records at once.

What you can put in the message

In Fill the variables	What it holds
First name, Last name, Full name	For example Priya, Sharma, Priya Sharma
Company	The lead's company, or the contact's account
Lead source, Lead status	For example Website, Contacted. Lead status is for leads only.
Owner	The record owner in Zoho CRM, for example Rahul Verma
Email	For example [email protected]
New value	The new value of the field you picked, for the updated messages

A sample template for new leads, in the Marketing category:

Part	Text
Body	`Hi {{1}}, thanks for getting in touch. {{2}} from our team will help you here on WhatsApp.`

Fill the blanks with First name and Owner.

Check what happened (Activity)

The Activity tab of each product lists every event and what happened to it.

The Zoho Billing Activity tab with the filters All 8, Sent 4 and Not sent 4, listing Sent messages for Invoice sent, Payment received and Renewal reminder, a Not sent invoice because the customer has no phone number, a Skipped event with no message set, a Skipped event more than 2 days old, and a Failed message because the wallet did not have enough money — Activity shows each Zoho event and what happened

What you see	What it means
Sent, Message sent	The message went out.
Skipped, This person has not agreed to get WhatsApp messages from you	Zoho CRM, checkbox choice: the box was not ticked.
Skipped, The hourly limit of Zoho CRM messages was reached	Raise Most messages an hour in the Zoho CRM settings if needed.
Skipped, This event is more than 2 days old	A Zoho Billing or Zoho Books change we saw too late to be useful.
Skipped, Payment reminders are turned off for this invoice or customer in Zoho Books	Turn payment reminders on for the invoice or customer in Zoho Books if you want them.
Skipped, Many records changed at once in Zoho Books	A bulk import or a mass edit in Zoho Books. Those do not send messages.
Not sent, The customer has no phone number we can message	Add a mobile number in Zoho, with the country code.
Failed, Not enough money in your wallet	Add money to your wallet. The next events send again.
Failed, Connect a WhatsApp number first	Connect your WhatsApp number in Splashify Pro.
Failed, We could not get the PDF from Zoho Books	Check that the invoice, payment or quote still exists in Zoho Books.
Failed, We could not attach the PDF	Our team has been told. Templates without a document at the top keep working.

Check the connection

The Your Zoho account card on the right shows Connected or Needs attention. Click Check connection to check Zoho and each product again at any time. Only the account owner or a manager can do this.

Turn a product off

On a product's page, click Turn off Zoho Billing (or the product's name) and confirm. Its messages stop, and for Zoho Payments and Zoho CRM we stop the updates from Zoho. Your templates, settings and Activity are kept. Click Turn on Zoho Billing (or the product's name) to use it again, then switch its Messages on again. Messages already sent are not sent again, and nothing that happened while it was off is sent.

Disconnect

Click Disconnect Zoho on the Your Zoho account card and confirm. All Zoho messages stop at once. We remove our webhook from Zoho Payments, stop the updates from Zoho CRM, end our access to your Zoho account, delete the history we copied and delete the PDFs we kept. Your message templates and settings are kept for when you connect again. After you connect again, switch each product's Messages on.

If we could not finish one of these steps, the page tells you what to remove by hand:

The webhook named Splashify Pro WhatsApp in Zoho Payments, under Settings, Developer Space, Webhooks.
Splashify Pro under Connected Apps in your Zoho account.
Zoho CRM stops sending us updates within 6 days on its own.

If something goes wrong

What you see	What to do
You did not approve access in Zoho, so nothing was connected	Click Connect with Zoho again and click Accept in Zoho.
This Zoho approval has expired, or The Zoho approval took too long or was already used	Click Connect with Zoho again and approve within a few minutes.
Zoho did not give us lasting access	Connect again and approve all the items Zoho shows.
Zoho no longer accepts our access. Messages are paused until you connect again.	The access was removed in Zoho, or the Zoho user lost access. Click Connect again. Your setup stays.
You approved with a different Zoho account	Sign in to Zoho as the account shown on the page and connect again, or disconnect Zoho first.
This Zoho Billing organization is connected to another Splashify Pro account	Disconnect it in that account first. The same goes for a Zoho Books organization, a Zoho Payments account or a Zoho CRM organization.
Your Zoho account has no Zoho Billing organization	Approve with the Zoho user who has your Zoho Billing organization.
Your Zoho account has no Zoho Books organization	Approve with the Zoho user who has your Zoho Books organization.
This Zoho Books organization is no longer in your Zoho account	Check that the Zoho user who approved can still open it in Zoho Books, then click Check again.
We reached today's limit of calls to Zoho Billing for this organization	Zoho Billing allows a set number of calls a day. New events are picked up the next day, and none are lost.
We reached today's limit of calls to Zoho Books for this organization	Zoho Books allows a set number of calls a day, more on higher Zoho Books plans. New invoices, payments and quotes are picked up the next day.
Zoho Billing is connected to the same organization	Pick invoice and payment messages in Zoho Books or in Zoho Billing, not both, so customers do not get two messages.
Zoho Payments is connected too	If your invoices are paid through Zoho Payments, pick a Payment received message in only one of them.
Zoho Payments connect works only for Zoho accounts in India	Zoho Payments connect is not available for Zoho accounts outside India yet.
Zoho Payments did not accept this account ID	Check the ID in Zoho Payments, Settings, Account Details, or approve with a Zoho Payments admin.
Your Zoho Payments account already has 5 webhooks	Zoho Payments allows 5 webhooks. Remove one you no longer use in Zoho Payments, Settings, Developer Space, Webhooks, then click Check again. Until then, only Payment received messages go out.
Zoho CRM refused to send us updates	Check that the Zoho user who approved is an admin in Zoho CRM, then click Check again.
Choose how people agreed to get WhatsApp messages from you	Pick a choice under How did these people agree to get WhatsApp messages from you? before you save Zoho CRM messages.
Only the account owner can connect Zoho	Sign in as the account owner.
Your plan does not include Zoho Billing (or another product)	Upgrade your plan, then connect it.

More fixes are in Troubleshooting.

Using an older Zoho setup?

Accounts that were set up before with keys or webhooks use Zoho Payments (older setup), Zoho Billing (older setup) or Zoho CRM (older setup). Those keep working. If you connect the same product here as well, turn the older setup off so customers do not get two messages for the same event. The product's page reminds you while the older setup is on.

Zoho (Connect with Zoho)

Before you start

Connect Zoho

Add a Zoho product later

Choose a message for each event

Zoho Billing

Pick the organization

What each event does

What you can put in the message

Zoho Books

Pick the organization

What each event does

Send the PDF

Payment reminders

How fast messages go

What you can put in the message

Zoho Billing or Zoho Payments too?

Zoho Payments

Add your account ID

Payment links in chat

What each event does

What you can put in the message

Zoho CRM

How people agreed to get WhatsApp messages

What each event does

Pick the field that sends the updated messages

Hourly limit

What you can put in the message

Check what happened (Activity)

Check the connection

Turn a product off

Disconnect

If something goes wrong

Using an older Zoho setup?

Related