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IntegrationsFreshworks CRM

Freshworks CRM

Setup

1. Copy the Splashify webhook URL

https://apis.splashifypro.com/api/v1/webhooks/integrations/<your-user-id>/freshworks_crm

2. Create a Freshworks workflow

Freshworks CRM → Admin Settings → Workflows → + Workflow.

  1. Module — Contact / Deal
  2. Event — When a Contact/Deal is created / updated / matches conditions
  3. Action → Trigger a Webhook:
    • URL: step-1 URL
    • Method: POST
    • Content: Simple / Advanced
    • For Advanced, craft a flat JSON with the fields you want

3. Configure in Splashify

  • API Key — optional
  • Phone Field → mobile_number or phone_numbers.0.value (the latter isn’t supported due to array indexing — prefer mobile_number or a flat field)
  • Variables → map to Freshworks field names
  • Enabled → Save.

Gotchas

  • Array fields (like phone_numbers[]) don’t work in field paths. Copy the primary mobile to a flat field via the workflow or use simple content.
  • Signature verification not yet wired.
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