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IntegrationsWooCommerce

WooCommerce

WooCommerce has a built-in webhook system you configure from the WordPress admin. Splashify wires the two most useful events:

EventTypical template
order.createdOrder received confirmation
order.updatedStatus change (processing / shipped / refunded)

Prerequisites

  • WordPress site with WooCommerce active
  • WordPress admin (or shop manager) access
  • Approved WhatsApp templates in Splashify

Setup

1. Copy the Splashify webhook URL

Integrations → WooCommerce in Splashify → copy:

https://apis.splashifypro.com/api/v1/webhooks/integrations/<your-user-id>/woocommerce

2. Create the webhooks in WooCommerce

WordPress admin → WooCommerce → Settings → Advanced → Webhooks → Add webhook.

Create two webhooks (one per topic):

Webhook 1:

FieldValue
NameSplashify — Order Created
StatusActive
TopicOrder created
Delivery URLURL from step 1
SecretGenerate a strong random string (32+ chars). Keep for next step.
API Versionv3

Webhook 2:

FieldValue
NameSplashify — Order Updated
StatusActive
TopicOrder updated
Delivery URLURL from step 1
SecretSame secret as above
API Versionv3

Both webhooks must share the same secret since Splashify stores one secret per integration.

3. Paste secret + configure in Splashify

Configuration tab:

  1. Webhook Secret → paste the random string from step 2.

  2. Event Automations — for each event:

    order.created

    • Phone field: billing.phone

    • Variables:

      VarField pathSample
      {{1}}billing.first_nameArjun
      {{2}}number1042
      {{3}}total1299.00
      {{4}}currencyINR

    order.updated

    • Phone field: billing.phone
    • Variables — include status (processing, completed, refunded, etc.) so the message reflects the new state.

  3. Toggle Enabled → Save.

4. Test

Place a test order on the storefront. WooCommerce fires both webhooks (created at checkout, updated when you mark it Processing in admin). Check Integrations → WooCommerce → Logs.

Payload reference

WooCommerce sends the full order object directly. Key fields:

  • id, number (customer-facing), status (pending / processing / completed / cancelled / refunded)
  • total, currency, payment_method_title
  • billing.{first_name, last_name, email, phone, address_1, city, postcode}
  • shipping.* (same shape as billing)
  • line_items[] (array — not addressable via field path yet)
  • date_created_gmt, date_modified_gmt

Full reference: WooCommerce REST API → Order properties .

Common gotchas

  • Two webhooks, one secret. If you use different secrets, one topic will always fail signature verify.
  • Event detection uses the X-WC-Webhook-Topic header. Don’t strip headers at a proxy (Cloudflare, load balancer) that sits between WordPress and Splashify.
  • Local/staging sites. WooCommerce can’t reach https://apis.splashifypro.com from a site that isn’t on the public internet. Use a test order on a staging domain that’s publicly reachable.
  • Delayed delivery. WooCommerce can delay webhook delivery up to 5 minutes under load. That’s a WordPress cron quirk. Install WP Crontrol  to debug.
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