WooCommerce

Connect your WooCommerce store in one click and your customers get order updates on WhatsApp, from your own business number: order placed, COD confirmation with Confirm and Cancel buttons that update the order in your store, shipped with tracking, cancelled and refunded. Each message is paid from your wallet like any other message you send. Your products are brought into Splashify Pro too.

Before you start

Your store must use https, for example https://acmeboutique.in. Stores on plain http cannot connect.
A login to your store as an admin or shop manager. You approve access there.
Pretty links turned on. In your site admin, open Settings, then Permalinks, and choose any option except Plain.
Only the account owner in Splashify Pro can connect a store.
Your WhatsApp number connected in Splashify Pro. You can connect the store first, but nothing is sent until you do.
An approved WhatsApp template for each message you want to send. See Create a WhatsApp template. Most templates are approved within 24 hours.
For COD confirmation: Cash on delivery turned on in WooCommerce, under Settings, then Payments.
Ask for a phone number at checkout. The message goes to the billing phone, or the shipping phone when there is no billing phone.

One store per account

One WooCommerce store connects to one Splashify Pro account. To move a store to another account, disconnect it first.

Connect your store

Open WooCommerce in Splashify Pro
In the left sidebar, click Integrations. Under E-commerce, click WooCommerce.
Type your store address
Under Connect your WooCommerce store, type your store address in Store address, for example acmeboutique.in, and click Connect store.
Type your store address and click Connect store
Approve access in your store
Your store opens and asks you to approve access for Splashify Pro. Sign in as an admin or shop manager if asked, then click Approve.
Come back connected
You come back to Splashify Pro. It says Finishing the connection for a few seconds, then Your store is connected.

We set up everything else for you. In WooCommerce, under Settings, then Advanced, then Webhooks, you now see six webhooks whose names start with Splashify Pro. They tell us about your orders and products, so leave them as they are. Under Settings, then Advanced, then REST API, you see the access key named Splashify Pro.

Choose a message for each event

On the WooCommerce page, the Setup tab has one row for each order event.

Open an event
Click the event, for example Order placed. The text under it says when it is sent.
Pick a template
Pick an approved Template. Under Fill the variables, choose what goes into each blank, for example Customer first name and Order number. The Preview shows the message.
Pick a template for the event and fill its variables
Save
Click Save changes in the bar at the bottom. Events you leave without a template send nothing.

The Send order messages switch next to Messages turns all WooCommerce messages on or off at once. To stop one message, open its event and click Stop messaging for this event, then Save changes.

Templates with an image, video or document at the top, a variable in the header, or a link button with a variable cannot be used yet. Pick a template with a plain text body.

What each event does

Event	When it is sent
Order placed	When a customer places an order and it is accepted, for example Processing or On hold. Orders still waiting for payment get no message. For cash on delivery orders, the COD confirmation is sent instead when you set one up.
COD confirmation	For cash on delivery orders. The customer taps Confirm or Cancel. See below.
Order shipped	When the order is marked Completed, or Shipped if your store has that status. If there is no tracking number yet, we wait a few minutes for it.
Order cancelled	When an accepted order is cancelled in WooCommerce. Unpaid orders that WooCommerce cancels on its own get no message.
Refund issued	For each refund you make, full or part. Two part refunds send two messages.

Orders that were placed before you connected the store get no Order placed message.

What you can put in the message

In Fill the variables	What it holds
Customer first name	For example Priya
Customer full name	For example Priya Sharma
Order number	For example #1001
Order total and Currency	For example 1299.00 and INR
Items, First item, Number of items	For example 2 x Cotton Kurta, 1 x Dupatta
Payment method	For example Cash on delivery
Order link	The order page the customer sees after checkout
Store name, Delivery city	For example Acme Boutique, Pune
Tracking number, Courier, Tracking link	Order shipped only. When there is no tracking link, the order link is used.
Refund amount	Refund issued only, for example 499.00

COD confirmation

For a cash on delivery order, the customer gets a message with two buttons. Their tap updates the order in WooCommerce for you.

Your COD template needs two quick reply buttons. The first one confirms the order, the second one cancels it. A sample template:

Part	Text
Body	`Hi {{1}}, please confirm your cash on delivery order {{2}} of Rs {{3}}.`
Button 1 (quick reply)	Confirm order
Button 2 (quick reply)	Cancel order

Fill the blanks with Customer first name, Order number and Order total.

What happens when the customer taps:

Confirm: an order that is On hold or Pending payment moves to Processing. The order gets the private note Confirmed by the customer on WhatsApp. and the customer gets a short thank you.
Cancel: the order is cancelled in WooCommerce, gets the private note Cancelled by the customer on WhatsApp., and WooCommerce puts the stock back. The customer gets a short reply. They do not also get the Order cancelled message.

Each button works once, for 7 days, and only from the customer's own number. An order that is already completed or shipped is not cancelled. If the order could not be changed in WooCommerce, Activity says so and the customer gets no reply, so they are never told an order is cancelled when it is not. Cancel it by hand in WooCommerce then.

Orders paid with Cash on delivery are found on their own. If your store uses another payment name for cash on delivery, add it under COD and shipping settings, in Other COD payment names.

You can change both replies under COD and shipping settings. Use {order_number} for the order number. Leave a reply empty to send nothing.

Shipping and tracking

When you mark an order Completed and it has a tracking number from a common shipment tracking plugin, Order shipped goes out at once with the tracking number, the courier and the tracking link.

When there is no tracking number yet, we wait for it: 15 minutes by default. Change it in Minutes to wait for tracking (0 to 120). After the wait, the message goes out with the tracking details if they were added, or with the order link.

Products

When you connect your store, all its products are brought into Splashify Pro, with their variations: published, drafts, pending review, private and scheduled. After that, changes you make in WooCommerce show up within a minute. Open the Products tab on the WooCommerce page to search them by name or SKU and see their prices, stock and variations. Resync brings everything in again.

Products are not added to your WhatsApp catalog.

Check what happened (Activity)

The Activity tab lists every order message and what happened to it.

The WooCommerce Activity tab with the filters All 8, Sent 5 and Not sent 3, listing Sent messages, a Done COD confirmation for order #1041, an order cancel Skipped because the customer cancelled on WhatsApp, a Not sent order with no phone number, and a Failed refund message because the wallet did not have enough money — Activity shows each order message and what happened

What you see	What it means
Sent, Message sent	The message went out.
Done, The customer confirmed order #1001 on WhatsApp	A COD tap was handled in WooCommerce.
Skipped, The customer cancelled this order on WhatsApp	The customer cancelled with the COD button, so no cancel message was sent.
Skipped, Your plan does not include WooCommerce messages	Upgrade your plan to send them.
Not sent, The order has no phone number	Make the phone number required at checkout.
Failed, Not enough money in your wallet	Add money to your wallet. The next orders send again.
Failed, Connect a WhatsApp number first	Connect your WhatsApp number in Splashify Pro.

Check the connection

The store card on the right shows Connected, Finishing or Needs attention. Click Check connection to check your store again at any time. Only the account owner or an admin can do this.

Disconnect

Click Disconnect on the store card and confirm. Order messages stop at once. We remove our webhooks from your store and delete the products and order history we copied. Your message settings are kept for when you connect again.

To remove our access key as well, open WooCommerce, then Settings, Advanced, REST API, and delete the key named Splashify Pro. If we could not reach your store when you disconnected, also delete the webhooks named Splashify Pro under Settings, Advanced, Webhooks.

If something goes wrong

What you see	What to do
Your store must use https	Turn on https for your site, then connect with the https address.
We could not reach your store at this address	Check the address, and that your site has a valid https certificate.
We could not find WooCommerce on this site	Check that WooCommerce is installed and active.
Your site uses plain links	In your site admin, open Settings, then Permalinks, choose any option except Plain and save.
Your store blocked our request, or Your store did not accept the access it gave us	A firewall or a security plugin on your site is blocking us. Allow requests to `/wp-json/` and connect again.
You did not approve access in your store	Click Connect store again and click Approve in your store.
This store is connected to another Splashify Pro account	Sign in to that account and disconnect the store there first.
This account is already connected to another WooCommerce store	Disconnect that store first.
Your store no longer accepts our access on the store card	The access key was deleted or changed in WooCommerce. Click Connect again. Order messages keep going out, but COD buttons and product updates stop until you do.
We could not set up order updates in your store on the store card	Click Check again. If it stays, check that a firewall or a security plugin is not blocking us.
Your store address moved on the store card	Disconnect the store, then connect it again with the new address.
Only the account owner can connect a store	Sign in as the account owner.
Your plan does not include WooCommerce	Upgrade your plan, then connect again.

More fixes are in Troubleshooting.

Using the older WooCommerce setup?

Stores that were set up before with their own keys and a webhook secret use WooCommerce (older setup). That setup keeps working. If you connect your store here as well, turn the older setup off so customers do not get two messages for the same order.