Cashfree

Connect Cashfree and your customers get a WhatsApp thank-you as soon as their payment succeeds. The message is sent for successful payments only. Once it is connected, you can also send Cashfree payment links from any WhatsApp chat.

Before you start

A Cashfree Payments merchant account.
An approved WhatsApp template for the message. See Create a WhatsApp template. Most templates are approved within 24 hours.
Your WhatsApp number connected. See Connect WhatsApp (WABA).

Where to find your Cashfree keys

In our app	Where it comes from
App ID	In the Cashfree Merchant Dashboard, open Developers, then API Keys, and generate a key. Copy the App ID (also called the client ID).
Secret Key	Shown with the App ID when you generate the key. Copy it straight away.

Connect Cashfree

Open Cashfree in the app
In the left sidebar, click Integrations. Under Payments, find Cashfree and click Connect.
Add your Cashfree keys
Under Add your Cashfree keys, paste the App ID and the Secret Key.
Step 1: your Cashfree App ID and Secret Key
Choose the WhatsApp message
Under Choose the WhatsApp message, pick a Template. Leave Send it to on Customer Phone. Under Fill the variables, choose what fills each blank, for example Customer Name, Order Amount and Order ID.
Step 2: the message every successful payment sends
Click Connect Cashfree
Click Connect Cashfree in the bar at the bottom. You will see Cashfree is connected.
Add the webhook in Cashfree
Under Paste this URL in Cashfree, click the copy button. In the Cashfree Merchant Dashboard, open Developers, then Webhooks, and add the URL for the payment success event.
Check that it works
Make a small test payment. On the Cashfree page in our app, open the Activity tab. You should see Sent, Message sent.

Successful payments only

If Cashfree sends a failed, cancelled, dropped or expired payment, no message goes out. Activity shows it as Skipped, Failed or cancelled payment. The message is only sent for successful ones.

What you can put in the message

In Fill the variables	What it holds
Customer Name, Customer Email	From the order's customer details
Order Amount	In rupees, for example `1499`
Order ID	Your order ID
Payment Status	For example `SUCCESS`
CF Payment ID	Cashfree's payment ID

Send payment links from a chat

For accounts in India.

Once Cashfree is connected, click the green ₹ button (Request a payment) under the reply box in any WhatsApp chat to send a Cashfree payment link. See WhatsApp payments.

So that a paid link shows as paid in the app, add a second webhook in Cashfree for payment link events with this URL: https://apis.splashifypro.com/api/v1/webhooks/payments/cashfree

Change, pause or disconnect

Change the message: make your change, then click Save changes at the bottom.
Pause: switch Active off on the right.
Disconnect: click the ⋮ button at the top right, then Disconnect, and confirm.

If a message did not go out

What you see in Activity	What to do
Not sent, No phone number in the field you picked	The order had no customer phone. Always send the customer's phone when you create a Cashfree order.
Failed, Not enough money in your wallet	Recharge your wallet. The next payments send again.
Failed, WhatsApp did not accept the message	Check that your template is still approved and the customer's number has the country code.

More fixes are in Troubleshooting.