PayU

Connect PayU and your customers get a WhatsApp thank-you as soon as their payment succeeds. The message is sent for successful payments only. Once it is connected, you can also send PayU payment links from any WhatsApp chat.

Before you start

A PayU merchant account.
An approved WhatsApp template for the message, for example "we received your payment". See Create a WhatsApp template. Most templates are approved within 24 hours.
Your WhatsApp number connected. See Connect WhatsApp (WABA).

Where to find your PayU keys

In our app	Where it comes from
Merchant Key	In your PayU Dashboard, open your key and salt details (in the developer or account settings). Copy the Key.
Merchant Salt	Shown next to the key on the same page. Copy the Salt.

Connect PayU

Open PayU in the app
In the left sidebar, click Integrations. Under Payments, find PayU and click Connect.
Add your PayU keys
Under Add your PayU keys, paste the Merchant Key and the Merchant Salt.
Step 1: your PayU key and salt
Choose the WhatsApp message
Under Choose the WhatsApp message, pick a Template. Leave Send it to on Customer Phone. Under Fill the variables, choose what fills each blank, for example Customer Name (firstname), Amount and Transaction ID. Check the Preview.
Step 2: one message for every PayU payment event
Click Connect PayU
Click Connect PayU in the bar at the bottom. You will see PayU is connected.
Add the webhook in PayU
Under Paste this URL in PayU, click the copy button. In your PayU Dashboard, open Webhooks (in the developer or settings menu), create a webhook for payments, and paste the URL.
Check that it works
Make a small test payment. On the PayU page in our app, open the Activity tab. You should see Sent, Message sent.
Failed payments are skipped, not thanked

Successful payments only

If PayU sends a failed, cancelled, dropped or expired payment, no message goes out. Activity shows it as Skipped, Failed or cancelled payment. The message is only sent for successful ones.

What you can put in the message

In Fill the variables	What it holds
Customer Name (firstname)	The customer's first name
Customer Email	The customer's email
Amount	In rupees, for example `799.00`
Transaction ID	PayU's transaction ID
Payment Status	For example `success`
Product Info	The product description you sent to PayU

Send payment links from a chat

For accounts in India.

Once PayU is connected, click the green ₹ button (Request a payment) under the reply box in any WhatsApp chat to send a PayU payment link. If you connected more than one gateway, pick PayU under Gateway. See WhatsApp payments.

So that a paid link shows as paid in the app, also add this URL as a webhook for successful payments in PayU: https://apis.splashifypro.com/api/v1/webhooks/payments/payu

Change, pause or disconnect

Change the message: make your change, then click Save changes at the bottom.
Pause: switch Active off on the right.
Disconnect: click the ⋮ button at the top right, then Disconnect, and confirm.

If a message did not go out

What you see in Activity	What to do
Not sent, No phone number in the field you picked	The customer did not give a phone number at checkout.
Failed, Not enough money in your wallet	Recharge your wallet. The next payments send again.
Failed, WhatsApp did not accept the message	Check that your template is still approved and the customer's number has the country code.

More fixes are in Troubleshooting.