Manage Contacts

Add a Contact Manually

1. Go to Contacts
2. Click + Add Contact
3. Fill in the form:
   • Name (required)
   • Phone Number (required — include country code, e.g. +919876543210)
   • Email (optional)
   • Any custom attributes you’ve configured
4. Click Save

Edit a Contact

1. Click on any contact row to open the contact detail
2. Click Edit
3. Update the fields
4. Click Save

Delete a Contact

1. Click on a contact row
2. Click the Delete button (trash icon)
3. Confirm deletion

Deleting a contact removes them from all segments but does not delete their message history.

Search & Filter

Use the search bar at the top of the Contacts page to find contacts by:

• Name
• Phone number
• Email

Block / Unblock

Blocking prevents any outbound messages (including broadcasts) from reaching a contact.

1. Open a contact
2. Click Block Contact
3. Confirm

To unblock, open the same contact and click Unblock.

Opt-Out Management

If a contact replies with opt-out keywords (e.g. “STOP”, “Unsubscribe”), they are automatically flagged.

Manage opt-outs at Settings → Opt Management.