Live Chat Settings
Configure how Splashify Pro handles conversations automatically.
Navigate to Settings → Live Chat.
Welcome Message
An automatic message sent when a customer starts a new conversation.
| Setting | Description |
|---|---|
| Enable | Toggle welcome message on/off |
| Message Text | The text sent to new customers |
Off-Hours Message
Sent automatically when a customer messages outside your working hours.
| Setting | Description |
|---|---|
| Enable | Toggle off-hours reply on/off |
| Message Text | E.g. “Thanks for reaching out! Our team is available Mon–Sat 9AM–6PM IST.” |
Working Hours
Define when your team is available:
- Select each day of the week
- Set From and To time for each active day
- Choose your timezone
- Save
Outside these hours, the off-hours message is triggered automatically.
Auto-Resolve
Automatically resolve conversations after a period of inactivity.
| Setting | Description |
|---|---|
| Enable | Toggle auto-resolve on/off |
| Inactivity Period | Time without reply before auto-resolving (e.g. 24h, 48h, 7 days) |
Tip: Use auto-resolve with welcome messages so resolved conversations restart cleanly when customers message again.