AI Agents & Chatbots

Splashify Pro offers two types of automation agents:

Agent Types

Type	Description	Best For
Chat AI Agent	GPT-powered agent that reads your instructions and responds intelligently	FAQ bots, support automation, lead qualification
Workflow Bot	Visual no-code flow builder with trigger-based conversation paths	Structured conversations, data collection, onboarding

Navigate to AI Agents

Click AI Agents in the left sidebar, or go to:


https://app.splashifypro.com/ai-agents

How Automation Works

When a customer sends a message:


Incoming WhatsApp message
        ↓
  Is a human agent assigned?
        ↓ No
  Is there a default Workflow Bot?
        ↓ Yes → Run the bot flow
        ↓ No
  Is there a Chat AI Agent?
        ↓ Yes → AI generates reply
        ↓ No
  Message sits unhandled in inbox

When a human agent is assigned to a conversation, all automated replies pause — the human takes control.

Setting a Default Agent

Go to AI Agents
Find your Workflow Bot
Click the star icon ⭐ (Set as Default)

Only Workflow Bots can be set as default (Chat AI Agents handle specific conversations, not all inbound messages by default).

AI Credits

AI Agent responses consume AI credits. Each reply uses a certain number of credits based on the length of the conversation.

View your AI credit balance at AI Credits in the sidebar
Recharge AI credits at Settings → AI Credits
When credits run out, the AI agent stops responding and the conversation becomes available for human handling