Calling Settings

Configure calling behavior, operating hours, and templates.

Navigate to Settings → Calling.

General Settings

Business Hours for Calls

Define when your team is available to take WhatsApp calls:

1. Toggle each day of the week
2. Set From/To time for each active day
3. Choose timezone

Calls outside business hours can be configured to:

• Play a voice message
• Send an auto-text reply
• Go unanswered

Holiday Schedule

Add holidays when calling is unavailable:

1. Click + Add Holiday
2. Select the date
3. Optionally add a holiday name
4. Save

Call Templates

Manage templates used for call permission requests and callback messages:

1. Click Call Templates tab
2. Click + New Call Template
3. Choose template type:
   • Permission Request — Ask contact for calling permission
   • Call Button — Interactive template to initiate a call link

Each template must be approved by Meta before use.

Default Templates

Set which templates are used by default for:

• Permission requests — Sent when permission is needed before a call
• Callback button — Shown when contact can request a callback

To set a default:

1. Go to Call Templates
2. Click Set as Default on the template you want