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Calling settings

Available for accounts in India.

Turn WhatsApp calling on for your number, choose whether customers see a call button on your profile, and set the hours when people can call you.

Open the calling settings

  1. Open Configure Channels

    Open Settings (the gear icon in the left sidebar or the top bar) and click Configure Channels. Find the WhatsApp calling card. It shows your Number and your Call link.

    The Channels page with the WhatsApp calling card showing the number, the call link and a Set up calling button
    The WhatsApp calling card in Channels

  2. Click Set up calling

    Click Set up calling. The WhatsApp calling box opens with all the settings for your number.

    The WhatsApp calling box with Allow voice calls and Show call button on your profile turned on, Call hours, Unavailable times and Call link
    All calling settings in one box

Turn calling on or off

Both switches save the moment you change them. You will see Calling settings saved.

Set your call hours

  1. Open Call hours

    In the WhatsApp calling box, click Set up (or Edit) next to Call hours.

  2. Pick the days and times

    Choose your Time zone. Turn each day on or off, and set the opening and closing time for the days you take calls.

    Call hours with Monday to Friday 11:00 AM to 9:00 PM, Saturday 11:00 AM to 6:00 PM and Sunday closed
    Set the days and times people can call

  3. Save

    Click Save call hours. You will see Call hours saved.

If you set no call hours, people can call you at any time.

Block out holidays

  1. Open Unavailable times

    In the WhatsApp calling box, click Set up (or Edit) next to Unavailable times.

  2. Add a date

    Pick the Date, the From and To times, and click Add. You can block out times up to 12 months ahead. They replace your call hours for that time.

    Unavailable times with a date, From and To times, an Add button and Sunday 8 Nov 2026 blocked all day
    A holiday blocked out for the whole day

Each time saves as soon as you add it. To remove one, click the trash icon next to it.

Call link is a web link that opens a WhatsApp call to your number. Click the copy icon and share it on your website or in an email.

Call templates

Call templates (a request for permission to call, or a message with a call button) are on the Calling page, under Templates. See Call permissions.

Calling not available?

The WhatsApp calling card says Not available for numbers that also use the WhatsApp Business app, or Connect WhatsApp first to turn on calling, when calling cannot be used yet. See Connect WhatsApp (WABA).