Test Call

Test Call is a free in-browser audio call to your voice agent. Use it to verify voice + greeting + behaviour + tool fires before any real customer dials in.

Open a test call

On the agent edit page, click Test Call in the top-right.

Allow microphone access when the browser prompts. The call connects within 2-3 seconds; you’ll hear the greeting, then start talking.

What you see

• Animated waveform — pulses while the agent is speaking
• Status pill — Listening / Thinking / Speaking
• Live transcript — both your turns and the agent’s, time-ordered
• Tool-fire counter — pill in the header showing how many tools the agent used so far
• Tool-fire toasts — pop-up notifications the moment a tool fires (e.g. ”✓ Captured lead — Sayan / +91 9876543210”)
• 5-minute countdown — Test calls auto-end at 5 minutes
• End call button — hang up anytime

After you hang up

The modal pivots to a summary screen with:

• Duration — exact mm:ss
• Turns — total user + agent utterances
• Tools fired — count + per-tool breakdown
• Tool list — every fire with the result message + timestamp
• Download transcript — saves a .txt file with the full transcript + tool history
• Start new call button — instant retry

What’s free + what’s not

• Test calls are free. No AI Credits charged.
• Real WhatsApp calls (after you set the agent as default voice agent) are billed per second from your AI Credits balance — see Pricing.
• Tool fires during test calls do make real changes — leads captured during a test land in your real Contacts list, callbacks scheduled show up in your dashboard, etc. Test with care, or use a non-production agent for exploration.

Limits

• 5 minutes max per test call (hard cap)
• 1 test call at a time per agent
• Microphone-only — no incoming audio from anything but your microphone

Common things to test

• Say your name + phone + what you want — verify the lead lands in Contacts with the right tag
• Ask “please call me back tomorrow at 3 PM” — verify a callback row appears
• Ask a question that’s in your KB — verify the agent quotes your uploaded doc accurately
• Ask a question that’s NOT in your KB — verify the agent says “let me check that and call back” instead of inventing
• Say “I want to speak to a person” — verify transfer fires (and if you’ve configured a fallback phone, you should see the agent apologize politely if it can’t reach the line)
• Switch language mid-call (English → Hindi) — verify the agent follows

Troubleshooting