Register Phone Number
After connecting your WABA, you need to formally register your phone number with the WhatsApp Business Platform to enable two-way messaging.
Step 1: Go to Phone Registration
- Navigate to Dashboard or Settings → Channels
- Click Register Phone Number next to your connected WABA
Step 2: Choose Verification Method
Select how you want to receive the verification PIN:
- SMS — A 6-digit PIN sent via text message
- Voice Call — A voice call reads out the PIN
Note: If your number is a VoIP or landline, choose Voice Call.
Step 3: Enter the PIN
Enter the 6-digit PIN you receive and click Verify & Register.
Step 4: Confirm Registration
Once verified, your phone number status changes to Registered. You can now:
- Send and receive WhatsApp messages
- Use approved message templates
- Create broadcast campaigns
Phone Number Requirements
| Requirement | Details |
|---|---|
| Not on WhatsApp App | Number must be deregistered from the consumer WhatsApp app |
| Can receive SMS/calls | The number must be able to receive SMS or voice calls |
| Country code | Must include full international country code |
Display Name
When registering, your WABA’s display name is shown to customers. This name:
- Is set during the Meta Embedded Signup
- Must match your business name
- Can be changed later in Meta Business Settings (subject to approval)
Troubleshooting
| Issue | Fix |
|---|---|
| PIN not received | Check if the number can receive SMS; try voice call |
| Registration failed | Ensure the number is not active on WhatsApp app |
| Number already registered | Contact support to transfer the number |