Messaging
The Messages page is your real-time inbox for all WhatsApp conversations. View, reply, assign, and resolve conversations from one unified interface.
Navigate to Messages
Click Messages in the left sidebar, or go to:
https://app.splashifypro.com/messagesInbox Layout
The Messages page has three panels:
| Panel | Description |
|---|---|
| Conversation List (left) | All conversations, filterable by status and assignee |
| Message Thread (center) | The active conversation with full chat history |
| Contact Details (right) | Contact info, tags, notes, and activity log |
Conversation Statuses
| Status | Meaning |
|---|---|
| Open | Active conversation, needs attention |
| Resolved | Conversation marked as done |
| All | Shows all conversations |
Real-Time Updates
Conversations update in real-time via WebSocket. New incoming messages appear instantly without needing to refresh the page. A notification badge shows unread message counts.
Key Features
- Infinite scroll — Load older messages as you scroll up
- Media support — View images, videos, documents, and audio directly in the thread
- Voice messages — Play audio directly in the browser
- Template messages — Send approved WhatsApp templates from the message input
- Interactive messages — View button replies and list selections
- Optimistic UI — Messages appear immediately after sending, even before server confirmation