Call Recordings
All WhatsApp Business calls through Splashify Pro are automatically recorded and stored in the cloud.
Access Recordings
- Go to Calling
- Find the call in the call history table
- Click the Play button in the Recording column to listen inline
- Or click Download to download the audio file
Call Detail Page
Click on any call row to open the full Call Detail page:
- Contact name and phone number
- Call direction (Inbound / Outbound)
- Start time, end time, and duration
- Call status (Completed, Missed, Failed)
- Recording player — play the audio directly in the browser
- Upload Recording — if a recording failed to attach, upload manually
Call History Table
The calling list shows all calls with:
| Column | Description |
|---|---|
| Contact | Name and phone number |
| Direction | Inbound or Outbound |
| Duration | Call length in minutes:seconds |
| Status | Completed / Missed / Failed |
| Date | When the call occurred |
| Recording | Play or download link |
Storage
Recordings are stored in cloud object storage (DigitalOcean Spaces). Recordings are:
- Available immediately after the call ends
- Retained for the duration of your subscription
Compliance Note
Important: Inform your contacts that calls may be recorded for quality purposes. Recording laws vary by country — ensure you comply with local regulations.
Filtering Calls
Use the filter options in the Calling page to narrow the list by:
- Date range
- Call status
- Contact name or phone