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Track expenses

Track expenses shows where your wallet money goes: how much you spent on marketing, utility and login messages, RCS, SMS and calls, day by day, and every single charge. Use it to check a bill, spot an expensive day, or download the charges for your accountant.

Open Track expenses

  1. Open Settings

    Click Settings (the gear icon) in the top bar or the left sidebar.

  2. Click Track Expenses

    Under Analytics & Commerce, click Track Expenses. You can also click View Cost Breakdown under a completed broadcast on the Broadcasts page.

  3. Pick the period

    Open the list at the top right and pick Last 7 days, Last 30 days, Last 3 months, Last 6 months or All time. Everything on the page updates.

    The Track expenses page with the period list open showing Last 7 days to All time, and tiles for Marketing, Utility, Authentication, SMS and Calls
    Pick the period to look at

Read the totals

The three cards at the top:

Below them, one tile per kind of charge shows the amount, how many items, the average price, and its Share of total:

Track expenses with Total spent, Items charged, Average per item and a tile for each kind of message
Total spent, and spend by message type

See spending over time

Spending over time shows a bar for each day. Click Amount to see money, or Count to see how many items were charged. A tall bar is usually a day you sent a broadcast.

Top countries shows where your charged messages went, with the amount for each country.

Check every charge

  1. Scroll to Charges

    Scroll down to Charges. Each row shows what the charge was for (for example Marketing message to +91 98765 01234), its Type, Country, Date and Amount.

    The daily spend chart and the Charges table with marketing, utility, call and authentication charges
    Every charge, with its type, country, date and amount

  2. Show one type only

    Open All types above the table and pick a type, for example Marketing, Calls or Refunds.

    The All types list open with Marketing, Utility, Authentication, Calls and Refunds, and a green refund row for failed broadcast messages
    Filter the charges by type

Charges show with a minus sign. Money given back shows in green with a plus sign, for example Refund for 4 failed messages in Diwali sale, all customers.

Refunds for failed messages

When you send a broadcast, the cost is kept aside from your wallet. When it finishes, messages that failed are refunded, and the refund shows in Charges as Broadcast refund. SMS are the exception: an SMS that is not delivered is not refunded. See SMS pricing.

Download the charges

Click Export CSV at the top right. A spreadsheet file with the charges for the period you picked downloads, ready for your accountant.

Tips to spend less