SMS templates

Every SMS you send uses a template you registered on your DLT portal. Add each template to the app once, then check it with one test SMS. After that it is Approved and ready to send.

You can add templates while your SMS setup is In review, and verify them once the SMS card is Active. Only an owner or a manager can add, verify or remove SMS templates.

Open SMS templates

Click Templates in the left sidebar, then click the SMS tab. Each template shows its name, DLT template ID, text, sender ID, type and status.

The SMS templates tab with templates that are approved, checking, rejected and not verified — SMS templates and their status

If SMS is not set up yet, the tab says so and links to the setup. See Set up SMS.

Add a template

Click Add template
Click Add template at the top right. The Add SMS template box opens.

Copy the details from your DLT portal

Fill in each field exactly as on your portal:

Field	What to enter
Sender ID	The sender ID this template is registered with. The type fills in to match
Name	Only for you, to find the template when you send. For example `Diwali offer`
DLT template ID	The 19-digit template ID from your DLT portal
Type	The same type as on your portal: Promotional, Transactional, Service (implicit) or Service (explicit)
Text	The template text exactly as registered, including spaces and punctuation

The Add SMS template box with sender ID ACMEBT, the name Diwali offer, a 19-digit DLT template ID, type Promotional and the template text with two variables — Copy every field exactly from your DLT portal

Mark the variables
Write each part that changes (a name, an amount, an order number) as {#var#}, the same way it is written on your DLT portal. Click Insert {#var#} to add one.
Save and verify
Click Save and verify. The template is saved as Not verified, and the verify step opens.

Example text:

Dear {#var#}, your order {#var#} has been shipped. Track it at shop.in/t - SHOPIN

Under the text, the app shows the number of characters, about how many SMS parts the message takes, and how many variables it has. Hindi, other Indian scripts and emoji make the message Unicode, which fits fewer characters in each part. See Pricing and billing.

Verify a template

Nobody can look up a DLT template by its ID, not us and not the phone companies. They check every SMS against your DLT registration when it is sent. So the only proof that a template matches is to send it once.

Choose the test number
In Send the test to, enter an Indian mobile number you can check now. Your own number is filled in for you.
Fill in the variables
Enter a value for each Variable, up to 30 characters each.
Check the preview and send
The Preview shows the message, the number of parts and what this test costs. Click Send test and verify.
Verify a template by sending one test SMS

We send one real test SMS. It is charged to your wallet like any other SMS, at the price shown in the box.

You can close the box while it checks (Close, keep checking). The template shows Checking in the list and updates by itself when the result arrives.

The result

The result comes from the phone company's delivery report, usually within a few seconds.

Result	What it means	What to do
Template approved	The phone company delivered your test	Nothing. You can send with this template now
Template rejected	The phone company refused the SMS. The reason is shown	Check that the template ID and the text match your DLT portal exactly, including spaces and punctuation. Remove the template and add it again with the corrected details
Could not confirm	The test could not reach that phone, or could not be tested right now. For example the number is on Do Not Disturb, the number is wrong, or the phone is off	Click Try again, or verify again later. Try another number if it happens again

Template statuses

Status	Meaning
Not verified	Added, not tested yet. Click Verify
Checking	The test SMS is on its way. Click View to watch it
Approved	Ready to send
Rejected	Did not match your DLT registration. The reason is shown on the template
Not confirmed	The test could not be confirmed. Click Verify to try again

Remove a template

Click the bin on a template, then Remove. This removes it from the app only. Your registration on the DLT portal does not change. Approved templates cannot be removed.

Using templates

Any Approved template can be sent to one contact.
Only Approved Promotional templates can be used in an SMS broadcast. This is a DLT rule.
Any Approved template can be sent from your own system. See Send from your own system.

Send from your own system

Send any approved template from your website, app or CRM with the SMS API. You need the template's DLT template ID and one value for each {#var#}. See SMS API.