What an AI assistant can do

A connected assistant works in your Splashify Pro account the way you would in the app: it reads your chats and reports, replies to customers, sends templates and runs broadcasts. It can only do what is on this page, and anything that costs money is charged to your wallet at your normal rates.

Permissions

When you connect an assistant, the Splashify Pro page lists what it will be able to do and see. You allow all of it or nothing. The last column shows what an assistant we have not checked yet gets (see Assistants we have not checked).

Permission	What it covers	Not checked yet
See your business name and account ID	Always included	Yes
Send WhatsApp messages from your business number	Texts, templates, files, reply buttons and lists, and scheduled messages. Each one is charged to your wallet.	No
Create, schedule, start and cancel broadcasts	Each message is charged to your wallet at your normal rates, up to the daily limit, if you set one.	No
Close, reopen and assign your chats	Also marks chats as read and starts a chat with a new number	No
Add and update your contacts, their tags and notes	Also blocking and unblocking, restoring archived contacts, and creating and editing segments	No
Create message templates and send them for review	Text headers only	No
Open and reply to your support tickets with Splashify Pro	It can also read your tickets	No
Read your WhatsApp chats	Conversations, messages, scheduled messages, saved replies and your media library	No
See your contacts and their phone numbers	Contacts, tags, custom fields, notes and segments	No
See your WhatsApp message templates	Status, category, language and variables	Yes
See your broadcasts and their reports	Sent, delivered, read and failed counts	Yes
See how your templates perform	Sent, delivered and read counts	Yes
See your message and spending reports	The last 7 or 30 days	Yes
See your wallet balance, plan and invoices	Also wallet recharges and charges	Yes
See your AI agents and WhatsApp Flows	Their settings and status	Yes
See your team members	Names and roles, so it can assign chats	No

What it can do, by area

Account and money

Show your business name, WhatsApp number and its status, so you can check which account is connected
Show your wallet balance, low balance alert, recharges and charges
Show your plan, its expiry date and features, and your invoices
Show message reports (sent, delivered, read, failed) and spending for the last 7 or 30 days

Contacts and segments

Find contacts by name, phone or email, and list archived or blocked contacts
Show a contact with tags, custom fields, opt-out state and notes
Add contacts, change names, emails and custom fields, add and remove tags, add private notes
Block and unblock contacts, and restore archived contacts
List, create and edit segments, see who is in a segment, and count it again

Chats

List WhatsApp chats: open, snoozed, resolved, unread, or by search text
Read the messages in a chat and search inside one chat
Mark chats as read, close and reopen them, and assign them to a team member
Start a chat with a number that has no chat yet
Show your saved replies and the files in your media library

The assistant works with WhatsApp chats only. Instagram and RCS chats are not available to assistants yet.

Sending

Send a text, a template with its variables, a file (image, video, audio or document) or a message with up to 3 reply buttons or a list
Schedule a text or template in a chat for later, see what is scheduled and cancel it

A text, a file or buttons reach only people who wrote to you in the last 24 hours. For anyone else the assistant sends an approved template. Files are sent from a public link or from your media library.

Templates

List your templates and filter by name, status, category or language
Create a template and send it for review (text headers only, up to 20 a day)
Refresh the review status and quality of your templates
Show read, reply and click rates per template

Broadcasts

List broadcasts with their status and counts, and show one with live progress and cost
List the messages of a broadcast with each number and status
Work out how many people a broadcast will reach and what it will cost, before anything is sent
Start a broadcast now or schedule it, start a scheduled broadcast early, or cancel one
Send a template again to a group of an earlier broadcast, for example the people who did not read it

Before every broadcast the assistant shows you the number of people and the estimated cost, and asks you to confirm that the people on the list agreed to get messages from you.

AI agents, Flows, team and support

Show your AI agents and their settings, and your WhatsApp Flows
Show your team members with their names and roles
Open a support ticket with our team (up to 5 a day), read your tickets and reply to them

Messages the assistant sends show in your inbox with an AI assistant icon, and their Message info says AI assistant, with the assistant's logo while it is connected (ChatGPT, Claude, Cursor, Gemini and Windsurf), so you can tell them apart from your team's messages.

Message info shows that an AI assistant sent the message.

Example requests

Write to your assistant the way you would ask a colleague:

"Show my unread WhatsApp chats from today."
"Send the order_update template to 919876543210 with order 1234."
"How much did I spend on WhatsApp last week?"
"Schedule the Diwali offer broadcast to my VIP segment for Friday 10 AM."
"Send the Diwali offer again to everyone who did not read it."
"How did yesterday's broadcast do? How many people read it?"
"Assign the chat with Rahul Jain to Neha and add a note that he wants a call back."
"Add the tag VIP to Asha Verma."
"Which of my templates are still in review?"
"What is my wallet balance, and when does my plan end?"
"Create a utility template that tells customers their order has shipped, with the order number as a variable."
"Open a support ticket: my broadcast from this morning is stuck at 50%."

Give phone numbers with the country code and digits only, for example 919876543210 for an Indian number.

What it can not do

Some actions stay in the app, because they can not be undone or they change who can get into your account. An assistant can not:

archive or delete contacts, or delete templates or segments;
add, change or remove team members;
change your WhatsApp number, account settings, allowed IPs, access tokens, single sign-on, connected apps or webhooks;
recharge your wallet, pay, or change your plan;
delete your account;
restart a stuck broadcast (open a support ticket, or use the app);
read your activity logs;
change its own daily limits;
send a location, a contact card, a reaction, a WhatsApp Flow or a catalog message;
upload files (it sends files from a public link or from your media library);
create templates with an image, video or document header;
work with email, SMS, RCS, Instagram, calling, Voice AI, chatbots, payment links, store automations, drip campaigns or ads.

We plan to add more of these over time. For now, do them in the app at app.splashifypro.com.